Unless otherwise indicated, all of our games and merchandise are typically in stock and ready to ship, but please allow up to 21 days for us to prepare your order. You will receive an email notification from the store as soon as your order has been dispatched. Fulfilment is handled by Psytronik Software - rest assured, your order is in good hands.
Digital goods are handled separately from physical goods. Within 48 hours of your order you will receive an email containing a download key for itch.io, which allows you to access your purchase at any time and receive notifications whenever the digital product is updated.
All postal rates are calculated according to the amount of items you place in your shopping cart. In most cases, the shipping fee is a flat rate, with an additional fee for each additional item in your cart.
All orders outside of the UK are dispatched using AIRMAIL postage, and take approximately 3-5 days (EU countries) and approximately 7-10 days (rest of world). To comply with the new overseas postage regulations, all packages shipped from the UK to Europe and Worldwide carry a customs form and barcode to minimise unnecesary customs delays.
The Thalamus Digital store accepts payment via PayPal and credit/debit card payments via Stripe.
Damages & Returns
In the unfortunate event that your goods arrive damaged, please contact us within seven (7) days in order for us to submit a claim to the Royal Mail and organise a replacement. In the unlikely event that you receive the wrong item, or find that items are missing from your order, please contact us within fourteen (14) days so that we can rectify the issue.
Last update: 2023/09/06